Getting Retained Support for Microsoft Dynamics
Microsoft Dynamics is a software suite that provides businesses with a range of tools to manage financial, operations, customer relationship, and human resources. It is a popular solution used by companies of all sizes globally. However, getting support for Microsoft Dynamics can be challenging, especially when it comes to retaining the support.
Retained support is a long term plan that ensures that your business has ongoing access to expert resources, updates, and maintenance for your Microsoft Dynamics solutions. Retaining support helps you to keep your systems running at their best, so your business doesn’t suffer from downtime or technical issues. In this article, we will explore the benefits of retained support for Microsoft Dynamics and how to get it.
Benefits of Retained Support for Microsoft Dynamics
1. Cost Savings
Retained support offers cost savings that can help your business reduce expenses and keep costs under control. By paying a fixed fee upfront to retain support, you avoid the need to pay additional costs for ad-hoc support. This way, you can make sure that your budget does not experience any unnecessary surprises, and you are better able to plan for future expenses.
2. Ongoing Support
Retained support ensures that your business has ongoing access to expert resources, updates, and maintenance for your Microsoft Dynamics solutions. When you retain support, you have the assurance that you will receive help whenever you need it, as opposed to waiting hours, days or even weeks for support on an ad-hoc basis.
3. Technical Expertise
Retained support brings valuable technical expertise to your business. You can rely on experts to help you with complex issues that you may not have the skills or knowledge to resolve. Retained support providers also offer proactive support services that help to identify potential issues before they become real problems, saving your business time and resources.
4. Peace of Mind
Retained support provides peace of mind to your business. Knowing that you have ongoing access to support, and that your systems are running smoothly gives you the confidence you need to focus on your business objectives, rather than worrying about technical issues.
How to Get Retained Support for Microsoft Dynamics
1. Research
Research is an essential step in getting retained support for Microsoft Dynamics. Find out what support providers are available in your area and compare their services and costs. Look for providers that have experience with Microsoft Dynamics and who can provide expert advice and assistance when you need it.
2. Define Your Requirements
Define your support requirements before engaging support providers. Identify what critical areas of support you need, and make this clear to the support provider. Be sure to include factors such as response times, maintenance schedules, and escalation paths.
3. Discuss Pricing
Discuss pricing with potential retained support providers. Ask about any hidden fees or additional costs that may arise. Make sure you understand the invoice structure and payment terms, so you are not surprised by any unexpected expenses.
4. Contract Negotiation
Negotiate the contract terms with the selected provider. Make sure the contract covers all your needs, including support levels, response times, and service level agreements. Ensure that the contract is legally binding and contains provisions for service credits and dispute resolution.
Conclusion
In conclusion, retained support offers significant benefits to businesses that use Microsoft Dynamics. By retaining support, you can save costs, ensure ongoing access to experts, and have peace of mind that your systems are running smoothly. To get retained support, research support providers, define your requirements, discuss pricing, and negotiate the contract terms carefully. Retained support is an investment in your business’s future, so take the time to get it right.