Dynamics 365 is a powerful suite of business applications developed by Microsoft, designed to streamline and automate processes, improve productivity and enhance customer engagement. Whether you are a Dynamics 365 developer, administrator or consultant, chances are that you will face some challenging questions during interviews. In this article, we will explore some of the most common Dynamics 365 interview questions, along with their answers and tips on how to approach them.

1) What is Dynamics 365?

This question tests your basic understanding of what Dynamics 365 is and its capabilities. You could respond by saying that Dynamics 365 is a cloud-based suite of business applications that integrates all aspects of a company’s operations, including sales, marketing, finance, project management and customer service, in one platform.

2) What are the different modules in Dynamics 365?

Dynamics 365 consists of several modules like Sales, Customer Service, Field Service, Project Service Automation, Marketing, Finance and Operations and Talent. Each module is designed to cater to specific business functions and can be configured and customized to meet the unique needs of an organization.

3) What is the difference between Dynamics 365 and Dynamics CRM?

This question is focused on your knowledge of the evolution of Dynamics 365 from its predecessor – Dynamics CRM. You could explain that while Dynamics CRM was primarily focused on sales, marketing, and customer service, Dynamics 365 is an all-in-one suite of business applications that extends beyond traditional CRM functions, including finance, project management and talent management.

4) How do you create a new entity in Dynamics 365?

This question tests your practical knowledge of Dynamics 365. You could explain that entities in Dynamics 365 are the fundamental building blocks of data storage. To create a new entity, you need to navigate to the customization section in the Dynamics 365 environment and create a new entity. You can then define the entity properties and attributes, forms, views, and relationships.

5) How do you customize Dynamics 365?

This question is focused on your ability to configure and customize Dynamics 365 according to the needs of an organization. You could explain that customization in Dynamics 365 involves modifying and configuring the system settings such as forms, fields, views, dashboards, workflows, business rules, and plugins to meet the specific business requirements.

6) What is a plugin in Dynamics 365?

This question tests your understanding of the technical aspects of Dynamics 365. You could explain that a plugin is a custom code that runs in response to a specific event or action, such as when a record is created, updated, or deleted. Plugins can be used to extend the functionality of Dynamics 365 by performing complex operations or integrating with external systems.

7) How do you integrate Dynamics 365 with other applications?

This question is focused on your knowledge of system integration. You could explain that Dynamics 365 supports several integration options like REST API, OData API, SOAP API, and Azure Service Bus. Integrating Dynamics 365 with other applications involves exchanging data between the systems using these APIs.

8) What is the difference between Dynamics 365 Online and On-Premises?

This question is focused on your knowledge of the deployment options available for Dynamics 365. You could explain that Dynamics 365 Online is a cloud-based service while Dynamics 365 On-Premises is installed on-premises within an organization’s infrastructure. Dynamics 365 Online offers greater scalability, accessibility, and flexibility, while Dynamics 365 On-Premises provides greater control and customization options.

Conclusion:

In conclusion, Dynamics 365 is a crucial suite of business applications for organizations looking to streamline their operations, enhance their productivity and improve customer engagement. By being prepared for the common Dynamics 365 interview questions and their answers, you can increase your chances of landing your dream job or advancing in your career as a Dynamics 365 developer, administrator or consultant.