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Maximise Your Email Marketing Strategy with Dynamics 365 Marketing: A Comprehensive Guide

Maximise Your Email Marketing Strategy with Dynamics 365 Marketing: A Comprehensive Guide

Title: A Comprehensive Guide to Sending a Marketing Email in Dynamics 365 Marketing


Email marketing remains one of the most effective ways to reach and engage customers, with an average return on investment (ROI) of $44 for every dollar spent. Microsoft’s Dynamics 365 Marketing is an exceptional tool that elevates the emailing game. It enables businesses to orchestrate customer journeys based on their interaction with the brand across multiple touchpoints. This article will provide a comprehensive guide to sending a marketing email using Dynamics 365 Marketing.

Understanding Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing software is a holistic marketing solution designed to help businesses create and implement email marketing campaigns employing a range of functionalities. These functionalities include easy-to-use templates, automated routing, and advanced personalisation. The robust analytics tools within Dynamics 365 also provide insights to evaluate campaign performance.

Setting up Dynamics 365 Marketing

Before you start sending emails via Dynamics 365 Marketing, you need to ensure that the instance you’re using is fully configured. To do this:

1. Install Dynamics 365 Marketing.
2. Set up the email marketing feature, including connecting your organisation’s domain name with Microsoft.
3. Create a ‘from’ email address.
4. Create or import a contact list.
5. Verify the email configuration using the included test send feature.

Creating the Marketing Email

The next step is to create the email itself. In Dynamics 365 Marketing, you can use preconfigured templates or start from scratch. The simple drag-and-drop interface gives you control over the look and feel of your email, allowing you to easily incorporate text, images, buttons, and even dynamic content that changes based on the recipient.

Scheduling and Sending the Email

Once your email is ready, it’s time to schedule it. Dynamics 365 Marketing gives you the flexibility to send your email immediately or schedule it for a future date and time. You also have the option of sending test emails to ensure everything is looking as it should.

Remember to use the built-in spam score analysis to ensure your email doesn’t end up in the recipient’s spam folder.

Tracking Email Performance

To understand the success of your email marketing campaign, you’ll want to track key metrics such as open rate, click-through rate (CTR), and conversion rate. Dynamics 365 Marketing provides robust analytics tools that help you monitor these statistics, so you can adjust your strategy based on real data.

Final Thoughts

Email marketing is an efficient and cost-effective means of reaching your audience, fostering relationships, and driving conversions. With Microsoft Dynamics 365 Marketing’s powerful suite of features, you can easily create, send, and track the success of your email campaigns, providing valuable insights into customer behaviour.

Leverage the power of Dynamics 365 Marketing to reach out to your customers in a personalised and engaging manner. Create captivating content, articulate your story, and drive meaningful engagements.

Unleash the utmost potential of your business with Dynamics 365 Marketing – because when technology and marketing merge, the possibilities are infinite!


The world of digital marketing is fast-paced and constantly changing. To stay competitive, businesses need to utilise robust tools like Dynamics 365 Marketing to optimise their email strategies and deliver personalised messages that resonate with their target audience. So, begin incorporating Dynamics 365 Marketing into your email strategy today and watch your customer engagement soar!

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