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Maximizing Business Productivity: Your Comprehensive Guide to Upgrading from Dynamics CRM On-Premise to Dynamics 365 Cloud-Based Solution

Maximizing Business Productivity: Your Comprehensive Guide to Upgrading from Dynamics CRM On-Premise to Dynamics 365 Cloud-Based Solution

Title: Leveraging Business Efficiency: The Ultimate Guide to Upgrading from Dynamics CRM on Premise to Dynamics 365


In today’s fast-paced business environment, having a robust, flexible, and efficient customer relations management (CRM) tool is paramount. Microsoft, a renowned industry leader, offers an outstanding range of CRM solutions – Dynamics CRM on premise and the cloud-based version, Dynamics 365. With the advent of cloud technology, many organisations are contemplating upgrading from Dynamics CRM on premise to Dynamics 365. This article will guide you through why and how to make this strategic shift.

Why Upgrade from Dynamics CRM on Premise to Dynamics 365?

1. Enhanced Features

Dynamics 365 offers additional capabilities not present in the on-premise version, such as Customer Insights, Field Service, Project Service Automation, Marketing, and more. These features can significantly augment your sales, customer service, and marketing departments’ efficiency.

2. Improved Accessibility

Unlike the on-premise version, Dynamics 365 is cloud-based, offering anytime, anywhere access. Your team can interact with customer data from their desktops or mobile devices, negating geographical limitations.

3. Automated Updates

With Dynamics 365, you don’t have to worry about manual updates; they’re automated. This means you’ll always harness the latest features, security patches, and bug fixes without the hassle of updating yourself.

4. Better Integration

Dynamics 365 integrates seamlessly with other Microsoft cloud services like Office 365, Azure, Power BI, alongside third-party applications. This compatibility allows for an enhanced workflow, fostering increased productivity.

5. Cost-Effectiveness

Although the upfront cost of Dynamics 365 might appear higher, in the long haul, it proves to be more economical. You bypass the costs associated with maintaining hardware, IT staff for server management, and periodic updates.

How to Upgrade from Dynamics CRM on Premise to Dynamics 365

1. Evaluate Your Needs

Determine your business needs before making the upgrade to avoid unnecessary costs and to ensure maximum benefit from your new platform. Identify the processes that require improvements, the additional features you may need, and which cloud service package best suits your needs.

2. Plan the Migration

Formulate a detailed migration plan, factoring in data backup, the migration process, user training, testing, and finally, going live. This step is crucial to avoid data loss or disruption of services during the transition.

3. Choose the Right Partner

Align with an experienced Microsoft partner who will guide you through the migration process, taking into consideration your unique business needs.

4. Data Migration

Migrate your data from Dynamics CRM on premise to Dynamics 365. This is arguably the most crucial phase and should be done cautiously to prevent data loss or corruption.

5. Test

Once migration is complete, carry out thorough tests to ensure all functionalities are working as expected, and necessary integrations are in place.

6. Training and Support

Ensure your employees are adequately trained to effectively use Dynamics 365. Good user adoption is key to reaping the full benefits of this upgrade.

7. Go Live

After successful testing and user training, you’re good to go live! Monitor the system closely during the first few days to ensure everything runs smoothly.


The shift from Dynamics CRM on premise to Dynamics 365 is a significant move, promising immense benefits. It goes beyond just a technological upgrade; it’s a strategic investment towards more efficient customer relationship management. Ensure you have a sound transition plan, partner with the right experts, and prepare your team for the change.

With Dynamics 365, you’ll realise improved accessibility, streamlined operations, increased productivity, and ultimately, heightened customer satisfaction and business growth.

Tags: Dynamics CRM on premise, Dynamics 365, CRM solutions, Dynamics CRM upgrade.

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