Microsoft Dynamics is a powerful business management software that helps organizations manage their finances, supply chain, and human resources. However, just like any other technology platform, Microsoft Dynamics requires regular maintenance and support to function optimally.
Retained support is one of the ways organizations can ensure that their Microsoft Dynamics system stays efficient and effective. In this blog post, we will discuss what retained support is and its benefits for businesses.
What is Retained Support?
Retained support is an agreement between a business and a third-party support provider, where the provider offers ongoing support services for a fixed fee. The support provider is responsible for maintaining the business’s Microsoft Dynamics system, resolving issues, and ensuring that the system runs optimally.
Benefits of Retained Support for Microsoft Dynamics
1. Greater Control and Flexibility
Retained support gives businesses greater control over their Microsoft Dynamics system. They can tailor the support services to meet their specific needs, rather than relying on ad-hoc support from different vendors.
2. Cost Savings
Retained support can save businesses money in the long run. Rather than paying for individual support incidents, businesses pay a fixed fee for ongoing support. This can help them plan their IT budgets more effectively and avoid unexpected expenses.
Retained support providers specialize in Microsoft Dynamics, providing businesses with access to experts who are familiar with the system’s features and functionality. These experts can quickly diagnose and resolve issues, minimizing downtime and disruption to the business.
4. Proactive Maintenance
Retained support providers don’t just fix problems when they occur. They also provide proactive maintenance to prevent issues from arising in the first place. This can include regular system health checks, software updates, and security patches.
5. Reduced Downtime
When issues do arise, retained support providers work quickly to resolve them. This reduces the amount of downtime experienced by the business, ensuring that critical processes can continue uninterrupted.
Retained support is an effective way for businesses to ensure that their Microsoft Dynamics system stays efficient and effective. It provides businesses with greater control and flexibility, cost savings, access to expertise, proactive maintenance, and reduced downtime.
If you’re considering retained support for your Microsoft Dynamics system, it’s important to choose a provider that has experience with the platform and can offer tailored services to meet your specific needs. With the right support in place, businesses can ensure that their Microsoft Dynamics system continues to deliver value and support their growth and success.