If your business is using Microsoft Dynamics, you know just how critical it is for your daily operations. It’s a powerful solution that offers extensive capabilities across the board, from financial management to customer relationship management and beyond.

However, like any other software tool, Microsoft Dynamics requires skilled maintenance, support and regular updates. That’s where getting retained support comes in.

What is retained support?

Retained support is an agreement between your company and the provider of Microsoft Dynamics support services. It is a commitment made by the provider to take care of your organization’s needs. It allows a third-party provider to take care of maintenance, support, and upgrades.

For businesses that rely heavily on Microsoft Dynamics as their core operational system, getting retained support from a trusted third-party provider can be vital for their success.

Here are some reasons why you should consider getting retained support for Microsoft Dynamics:

1. Lower Total Cost of Ownership

One of the primary benefits of having retained support for Microsoft Dynamics is a reduced cost of ownership. With retained support, you’ll get access to all the necessary resources to maintain and support your solution at a much lower cost than hiring your own in-house IT staff.

A third-party provider will have a team of experts who are well-versed in Microsoft Dynamics’ best practices, which means they’ll be able to identify and address problems quickly and efficiently, saving you time and money in the long run.

2. Dedicated Team of Experts

When you hire a third-party provider for retained support, you’ll have access to a dedicated team of experts who are specialized in Microsoft Dynamics and can help you with everything from day-to-day support to complex customization requests.

This team will be able to offer 24/7 support, ensuring that your system is always running smoothly even during weekend or holiday outages.

3. Faster Issue Resolution

With retained support, you’ll have access to faster issue resolution times. A team of experts who are familiar with your system will be able to quickly identify and resolve any problems you’re experiencing. This means less downtime for your business, ensuring that your operations continue uninterrupted.

4. Proactive Maintenance

With retained support, you’ll have access to proactive maintenance and regular updates. Your provider will work closely with you to ensure that your system is always up-to-date with the latest patches and security updates, reducing the risk of system failure or data breaches.

5. Scalability

As your business grows, so too will your need for more advanced and comprehensive Microsoft Dynamics solutions. With retained support, you’ll be able to scale your system to meet your growing needs with ease.

Your provider will be able to offer customized solutions tailored to your specific requirements, ensuring that your system is always ready to handle new challenges.

Conclusion

For businesses using Microsoft Dynamics, getting retained support is a must. It offers a range of benefits, including lower total cost of ownership, faster issue resolution, dedicated experts, proactive maintenance, and scalability.

If you’re considering investing in Microsoft Dynamics retained support, it’s essential to work with a reputable provider with extensive experience in the field. With the right provider, you can ensure that you’re getting the most out of your Microsoft Dynamics solution for years to come.