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Maximizing Your CRM Investment: Why Dynamics 365 Outperforms Salesforce in Functionality, Pricing, User Experience, and Customer Support

Maximizing Your CRM Investment: Why Dynamics 365 Outperforms Salesforce in Functionality, Pricing, User Experience, and Customer Support

Salesforce vs Dynamics 365: Why Dynamics 365 is the Better Investment

When it comes to selecting a Customer Relationship Management (CRM) system, businesses have many software options, each with its unique features and capabilities. However, two of the most popular choices in the marketplace today are Salesforce and Dynamics 365, which share several similarities while also having many differences.

In this article, we will examine these two CRMs critically and discuss why Dynamics 365 is the better investment choice. We will focus on several areas such as functionality, pricing, user experience, and customer support to make a well-informed decision.


Salesforce and Dynamics 365 both provide top-notch functionalities that deliver on-premises and cloud-based solutions to organizations worldwide. However, Dynamics 365 stands out from Salesforce by providing more comprehensive sales and marketing services explicitly tailored to suit specific industries and businesses.

Microsoft Dynamics 365 provides a seamless integration with Microsoft Office Suite and Enterprise Resource Planning (ERP) systems such as Dynamics GP, NAV, and AX. With Dynamics 365, users can perform all their tasks within one platform, avoiding the constant switching between applications and allowing for better communication and efficiency between departments.


When it comes to pricing, Dynamics 365 is less expensive than Salesforce. Salesforce prices are based on a per-user, per-month basis, which starts at $25 per user, per month for basic functionalities and goes up to $300 per user, per month for more advanced features. In contrast, Dynamics 365 offer multiple plans, depending on the size of business and requirements, starting from $40 per user, per month for sales apps and moving up to $190 per user, per month for enterprise-level capabilities.

Dynamics 365 also offers flexible licensing options, enabling customers to select only the services they need, whereas Salesforce requires buying the whole package of services, including those that may not be necessary for an organization.

User Experience

Dynamics 365 offers a more user-friendly interface than Salesforce, with a more organized menu and an intuitive design that is easy for users to navigate. The straightforward user experience of Dynamics 365 encourages higher adoption rates among employees since it reduces the time spent on training and enables them to focus on their tasks without unnecessary distractions.

Salesforce’s user interface is more complex and requires extensive customization, which can make navigation challenging, particularly for those new to the system. This complexity may cause some employees to avoid using the software altogether, leading to a decrease in productivity and less efficient processes.

Customer Support

Customer support is essential when selecting any software, and Microsoft has a reputation for providing unmatched customer service. Dynamics 365 offers various support options, including email, phone, live chat, and a knowledge base, with the option of purchasing additional paid support packages.

In contrast, Salesforce provides limited support, with issues addressed primarily through email or online forums, with limited phone support available only to its premier customers at an additional cost.


While both Salesforce and Dynamics 365 have their advantages, it is clear that Dynamics 365 offers better value for money and a superior overall experience. From its robust features, flexible pricing, user-friendly interface, and exceptional customer support, Dynamics 365 is the optimal CRM solution for businesses of all sizes.

In conclusion, we recommend Dynamics 365 as the better investment choice over Salesforce, offering a comprehensive range of services tailored to specific needs and budgets. Opt for Dynamics 365 today and take your business to the next level with its advanced and streamlined features.

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