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Seamlessly Transitioning: Your Comprehensive Guide to Upgrading from Dynamics CRM On-Premise to Dynamics 365

Seamlessly Transitioning: Your Comprehensive Guide to Upgrading from Dynamics CRM On-Premise to Dynamics 365

Title: A Comprehensive Guide on Upgrading Dynamics CRM On-Premise to Dynamics 365

As technology continues to revolutionize all sectors of businesses, the need for effective Customer Relationship Management (CRM) solutions is increasingly becoming a necessity. One such growing solution is the Microsoft Dynamics 365, offering unparalleled functionality compared to its predecessor, the Microsoft Dynamics CRM on-premise. This article anticipates taking you through an insightful journey on how to upgrade from Dynamics CRM on-premise to Dynamics 365.

Understanding Dynamics 365

Before diving into the upgrade, it’s key to understand what Dynamics 365 is and the benefits it brings. As a cloud-based service, Dynamics 365 unifies CRM and Enterprise Resource Planning (ERP) capabilities. This means it seamlessly blends various aspects like sales, customer service, field service, marketing, finance, operations, and project service automation into one efficient platform.

Benefits of Upgrading to Dynamics 365

1. Accessibility: Since Dynamics 365 is cloud-based, users can access their data from anywhere and from any internet-connected device. This mobility enhances productivity and allows real-time data access.

2. Cost-effective: Unlike Dynamics CRM on-premise that requires server maintenance, the cloud-based nature of Dynamics 365 reduces such costs. Subscription pricing also means organisations only pay for what they need.

3. Scalability: Dynamics 365 offers flexibility in terms of scalability. Businesses can easily scale up or down based on their needs.

The Upgrade Process from Dynamics CRM On-Premise to Dynamics 365

Upgrading is not a task to be taken lightly. It requires careful planning to ensure a smooth migration with minimum disruption.

Proper planning is vital before implementing the upgrade. Start by conducting an audit of your current system, including customisations, integrations and user requirements. This will help to identify elements that may cause complications during the migration process.

Next, educate your team about the new features of Dynamics 365. Familiarising them with the new platform ensures a smoother transition and reduces disruption to your operations. This process can be aided by Microsoft’s E-Learning platform that provides step-by-step tutorials and helpful resources.

Finally, backup your data. Despite best practices in place, data loss during the migration process can occur. Ensure you have a comprehensive backup of your CRM data before proceeding.

After the preparation phase, the next step is to install a test Dynamics 365 system. This serves as a dry run to identify any potential issues before the real migration is executed.

During this phase, both systems will run concurrently. This allows you to test customisations, troubleshoot errors, assess performance, and verify if the migrated data matches the original.

Once you’re satisfied that the new system operates flawlessly, it’s time to make the switch. Typically, this involves a final data migration, followed by a switch-off of the old CRM on-premise system. You are now fully operational on Dynamics 365.

Post-Migration Activities
It’s important to ensure your users adapt well to the new software by providing necessary trainings, workshops and seminars. Besides, regular maintenance checks will help keep the new system running smoothly.


The decision to upgrade from Dynamics CRM on-premise to Dynamics 365 is undeniably a smart move towards business transformation. The cloud-based flexibility, cost-effectiveness, and scalability offered by Dynamics 365 makes it an effective tool for enhancing productivity and achieving business objectives.

Despite the seemingly daunting process, with proper planning, collaboration with experienced professionals and capitalizing on available resources, your organisation can ensure a seamless migration. It’s time to join the digital revolution, today – begin your journey with Dynamics 365.

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