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Unlock the Power of Email Marketing with Dynamics 365 Marketing: A Comprehensive Guide

Unlock the Power of Email Marketing with Dynamics 365 Marketing: A Comprehensive Guide

Title: Mastering the Art of Sending Marketing Emails via Dynamics 365 Marketing


Digital marketing is the lifeline of many businesses today. Microsoft’s Dynamics 365 Marketing has become an indispensable tool that empowers enterprises to create and distribute compelling email marketing campaigns. This article elucidates how to send a marketing email in Dynamics 365 Marketing, blending functionality and creativity seamlessly.

Creating a Marketing Email

Your first step in using Dynamics 365 Marketing is to create a marketing email. Choose ‘Marketing Emails’ from the ‘Outbound Marketing’ section in the navigation bar. Click ‘New’ to get started. The design editor offers various templates for inspiration. After deciding on a template, you can customise it to match your brand aesthetics by adding images, text, layouts, and interactive features.

Personalising Your Email Content

Personalisation helps to boost customer engagement by providing tailored content based on individual preferences and behaviours. Dynamics 365 Marketing facilitates this with its dynamic content feature. Use personalised salutations or tailor entire sections of the email based on data-driven insights about the recipient’s interests, past purchases, or demographic information.

Segment Your Audience

One-size-fits-all is never the right approach in marketing. That’s why segmenting your audience is essential. Dynamics 365 Marketing allows you to create customer segments based on factors such as age, location, gender, purchase history, and more. Utilize the ‘Customer Insights’ feature to derive accurate data and craft audience-specific content.

Testing Your Email

Before sending out your marketing email, testing its rendering across different email clients and devices is crucial. Dynamics 365 Marketing offers an inbox preview feature, which allows you to view how your email will appear on various platforms. Additionally, the ‘Spam Score Check’ feature evaluates your email against known spam triggers, enabling you to avoid potential delivery issues.

Sending Your Email

Once you have completed the design and testing process, your marketing email is ready for dispatch. You can choose to send it immediately or schedule it for a later time. Dynamics 365 Marketing provides ‘Delivery Scheduling’ options, allowing you to reach your audience at the most opportune time.

Monitoring Your Campaign

Once your email is sent, Dynamics 365 Marketing’s advanced analytics tools offer insight into the performance of your campaign. This includes tracking open rates, click-through rates, and conversions, which is invaluable for evaluating the effectiveness of your campaign and making necessary adjustments in future endeavours.


Sending a marketing email via Dynamics 365 Marketing can be an empowering experience. It offers you full control over your campaign’s design, segmentation, personalisation, testing, and analysis. By leveraging these tools, you can create engaging, high-performing email campaigns that capture your audience’s attention and convert them into loyal customers.

So, whether you are an SME or a large corporation, explore the remarkable features of Dynamics 365 Marketing. It will not only amplify your digital marketing capabilities but also foster better customer engagement and improved business growth. Remember, successful digital marketing is all about sending the right message, to the right person, at the right time. And with Dynamics 365 Marketing, you can do just that!

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