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Upgrade Your CRM Game: From Dynamics CRM On-Premise to Dynamics 365 in Five Steps

Upgrade Your CRM Game: From Dynamics CRM On-Premise to Dynamics 365 in Five Steps

Upgrading Dynamics CRM on-premise to Dynamics 365

Microsoft’s Dynamics CRM has been a cornerstone of customer relationship management solutions for several years. As businesses continue to grow and evolve, the demand for scalable and comprehensive CRM systems has become more prevalent. The introduction of Dynamics 365 has allowed for a cloud-based CRM solution that offers unparalleled flexibility, customization opportunities, and integration with other Microsoft products. In this blog post, we will discuss the importance of upgrading your Dynamics CRM on-premise to Dynamics 365 and how to do it effectively.

Why upgrade Dynamics CRM on-premise to Dynamics 365?

Dynamics 365 is an all-in-one cloud-based CRM platform that allows businesses to manage their sales, marketing, customer service, and operations in one place. It offers many benefits over the on-premise version of Dynamics CRM, including:

1. Flexibility: Dynamics 365 is a cloud-based solution that can be accessed from anywhere around the world with an internet connection. This means you can easily access your CRM data and applications from any device, whether you’re in the office or on the go.

2. Scalability: Dynamics 365 can scale up or down based on your business needs, and you only pay for what you use. This means you don’t have to worry about investing in additional hardware or software as your business grows.

3. Customization: Dynamics 365 has a wide range of customizable features that allow you to tailor the CRM system to suit your business needs. This includes creating custom fields, forms, and workflows to automate processes and improve productivity.

4. Integration: Dynamics 365 integrates seamlessly with other Microsoft products such as Office 365, Power BI, and SharePoint. This means you can easily access data and insights from other sources within the CRM system.

5. Security: Dynamics 365 offers enterprise-grade security features, including role-based access control, data encryption, and multi-factor authentication. This ensures your CRM data is secure and protected from unauthorized access.

How to upgrade Dynamics CRM on-premise to Dynamics 365?

To upgrade your Dynamics CRM on-premise to Dynamics 365, follow these steps:

1. Pre-upgrade assessment: Before upgrading, it’s important to assess your current Dynamics CRM deployment to identify any customizations, integrations, or third-party applications that may be affected by the upgrade. You should also ensure that your on-premise CRM deployment meets the minimum system requirements for Dynamics 365.

2. Data migration: Next, you’ll need to migrate your data from your on-premise Dynamics CRM to Dynamics 365. This can be done using the Dynamics 365 Data Migration Assistant tool, which allows you to map your source data to the target data schema in Dynamics 365.

3. Customizations and configurations: After migrating your data, you’ll need to recreate any customizations, integrations, or workflows that were present in your on-premise Dynamics CRM in Dynamics 365. This may involve using the customization tools available within Dynamics 365, such as PowerApps or Power Automate.

4. Testing and validation: Once you’ve completed the upgrade, you should thoroughly test the new Dynamics 365 deployment to ensure it’s functioning correctly. This includes testing customizations, integrations, and workflows to ensure they’re still working as expected.

5. User training and adoption: Finally, you should provide training and support to your users to help them get familiar with the new Dynamics 365 deployment. This may involve providing user manuals, conducting training sessions or offering on-demand support as needed.


Upgrading your Dynamics CRM on-premise to Dynamics 365 offers many benefits to businesses, including improved flexibility, scalability, customization opportunities, integration, and security. However, upgrading can be a complex process that requires careful planning, execution, and testing. By following the steps outlined in this blog post, you can ensure a smooth and successful upgrade to Dynamics 365 that meets your business needs and maximizes the benefits of the new CRM platform.

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